Where we route requests in the west
- 78730
- 78732
- 78733
- 78734
- 78738
- 78746
These ZIPs include Westlake and the Barton Creek area, Steiner Ranch, Lakeway, Bee Cave and neighborhoods around Lake Travis. Lakeway and Bee Cave are their own municipalities with their own rules; some addresses in these ZIP codes are unincorporated. Enter your ZIP in the form and mention your community so we can pass the right detail to the technician.
Local notes: Westlake, Steiner Ranch and Lake Travis
ZIP 78746 includes the independent cities of West Lake Hills and Rollingwood alongside parts of Austin near Barton Creek. Steiner Ranch sits in 78732, Lakeway in 78734 beside Mansfield Dam, and Bee Cave in 78738. The Pennybacker Bridge on Loop 360 crosses Lake Austin between Westlake and the northwest.
Who serves you. Water, power and trash differ from block to block. Some addresses use Austin Water and Austin Energy; others use municipal utility districts, water supply corporations or an electric cooperative. Check your bills, because the water report and the outage map you need both depend on the provider.
Gatehouses. In gated lake communities, technician visits and deliveries may need to be registered with the gatehouse the day before.
Disposal. Austin Resource Recovery’s bulk collection is for City of Austin customers only. Residents of Lakeway, Bee Cave, West Lake Hills and Rollingwood arrange removal through their own city, hauler or HOA, and some HOAs set a bulk-pickup day.
Premium appliances: ask for the right match
Many homes in this part of the region have high-end refrigerators, ranges and ventilation, such as built-in refrigeration, dual-fuel ranges, steam ovens and commercial-style hoods. These appliances can involve brand-specific parts, diagnostic tools and sometimes a manufacturer service channel. When you request service:
- Give the full brand and model, not just “built-in fridge.”
- Say whether the appliance is still covered by a manufacturer warranty or an extended plan; some require an authorized servicer.
- Mention if the kitchen is panel-ready or custom cabinetry, which affects access.
We refer you to independent technicians; whether a particular technician is a manufacturer-authorized servicer is something to ask them directly. We do not make claims on their behalf.
Hills, long drives and gated communities
Steep driveways, narrow roads and gated communities are common here. Tell us about gate codes, a call box, or a long private drive, and whether the kitchen is on an upper floor. Distance from the central city can also mean longer travel for a technician, so be patient about scheduling and ask for the earliest slot rather than a specific hour.
Well water, septic and what they mean for appliances
Some homes in the Lake Travis area are not on city water or sewer. Well water can contain more minerals or sediment than treated municipal water, which affects dishwashers, ice makers and refrigerator filters; septic systems care about what goes down the garbage disposal. If your home is on a well or septic system, say so. It changes the likely causes of a clogged filter, a small-ice problem or a slow drain. For ice-related problems, ice maker troubleshooting has the checks.
Second homes and long absences
Lake houses and vacation homes can sit empty for weeks. Before you leave, close the water supply to the dishwasher and ice maker, empty and clean the ice bin, and either turn off an unneeded refrigerator and prop the door open or leave it running with a temperature monitor. A refrigerator that dies while you are away can cause serious odor and mold. If you come home to a warm refrigerator or a leak, our guides for refrigerators that will not cool and leaks help you take the first steps.
Getting started
Send a request with your community name, the appliance brand and model and any access instructions. You can also read how requests are matched or review the refrigerator repair overview if the problem is cooling.
Nearby areas
- Northwest Austin — Anderson Mill and Canyon Creek lie north of Lake Travis.
- South Austin — Oak Hill and Circle C lie south of Barton Creek.
- Central Austin and Downtown — Tarrytown and Clarksville connect to Westlake along the river.
Questions people ask
Do you serve Lakeway and Bee Cave?
ZIP codes 78734 (Lakeway area) and 78738 (Bee Cave area) are included. Mention your community in the request.
Can you service high-end brands?
We refer requests to independent technicians. Give the brand and model so the request can be matched, and ask the technician about their experience with your brand.
Does Austin ApplianceFix certify technicians as manufacturer-authorized?
No. Any authorization or certification belongs to the individual technician or company. Ask them directly.
What should I do before leaving a second home?
Turn off the water to appliances, clean out perishable items, and consider a temperature alarm for a refrigerator or freezer left running.
Who picks up my old appliance in Lakeway or Bee Cave?
Austin Resource Recovery serves City of Austin customers only. In Lakeway, Bee Cave, West Lake Hills and Rollingwood, arrange removal through your city, your hauler or your HOA.
Is Steiner Ranch included in your ZIP list?
Yes, ZIP 78732 is on this page. Include your community name and any gate details in the request.
What if my electric provider is not Austin Energy?
Report outages to your own provider. Your electric bill shows who that is, and the provider's outage page is the one to check.
Is a built-in or panel-ready refrigerator harder to service?
It can be, because access is tighter and parts can be brand-specific. Give the full brand and model so the request can be routed to a technician comfortable with it.
Last updated October 31, 2026. This page offers general information to help you describe and understand a problem; it is not a diagnosis. Always follow your appliance manual and local safety rules.