ZIP codes in Southeast Austin
- 78741
- 78744
- 78747
- 78742
- 78719
These ZIPs include the Riverside corridor, Montopolis, the area around McKinney Falls, Onion Creek and the neighborhoods near the airport. Some addresses sit just outside city limits; confirm coverage by entering your ZIP when you request a visit.
Local notes: Riverside, the airport corridor and Onion Creek
Riverside and Montopolis sit in 78741, McKinney Falls State Park in 78744, and Austin-Bergstrom International Airport in 78719. Older rental fourplexes near Riverside, newer subdivisions toward Onion Creek and commercial buildings by the airport all share the same service territory.
Rentals and removal. City bulk collection reaches residential customers up to fourplexes, so many Riverside rentals qualify, while larger complexes use their own haulers. Landlords often arrange appliance swaps, so ask who is handling removal before you book.
Power. Inside the City of Austin, Austin Energy’s outage page shows what has been reported. Addresses outside city limits may have another provider, so check your electric bill first.
Document the fault. In a rental, you may not choose the repair vendor. Photograph the problem and send the photos to the property manager so approval is faster.
Keep the paperwork. Appliances in newer builds often arrive with a warranty card or a builder packet. Photograph the model label on day one, since claims go faster with the serial number in hand.
Newer homes: check the warranty before you call
Many Southeast Austin homes were built within the last ten to fifteen years. Their appliances may still be under a manufacturer warranty (often one year for parts and labor, with some components covered longer), and builders sometimes carry their own warranty on the house. Practical order of operations:
- Find the purchase date.Closing documents or the original receipt show when coverage began.
- Read what is covered.Warranties vary in what they cover and for how long. Some require repairs to be done by an authorized servicer.
- Call the warrantor first when the appliance qualifies.If you pay an independent technician first, you may lose the right to a free repair.
- Use an independent technician when coverage has ended, or when the issue is excluded (such as a clogged filter or a user-caused problem).
If you are unsure whether coverage applies, say so when you send a request; we would rather you check the warranty than pay for something that is covered.
Builder-grade appliances
Some new construction includes entry-level appliance packages. They are not poor appliances, but they often use simpler parts that can be inexpensive to repair or inexpensive to replace. For a basic dishwasher or microwave, a technician’s quote may come close to the cost of a new unit. See our repair-or-replace guide for how to think it through.
Rentals and multi-family housing
Southeast Austin has a large share of apartments, duplexes and rental houses. In a rental, a landlord usually owns the appliances and may have a preferred contractor, so coordinate with them. If you are a landlord, a quick request through us with the unit address and access details saves back-and-forth.
What appliances commonly give trouble in newer homes
- Dishwashers with a new disposal that never had its knockout plug removed. See dishwasher not draining.
- Ice makers in refrigerators installed without a proper water line or with a kinked supply.
- Disposals clogged by construction debris or jammed by fibrous scraps; see garbage disposal repair.
- Ranges installed without an anti-tip bracket or set on the wrong gas type.
How to make the first visit count
- Have the model and serial number photographed, and the date of purchase.
- Note any warranty paperwork you have.
- Describe the problem and when it started.
- Mention any gate codes or HOA rules affecting access.
When you are ready, send your request or return to the list of service areas.
Nearby areas
- South Austin — The Slaughter Lane corridor straddles both regions.
- East and Northeast Austin — Mueller and Windsor Park lie north along the same corridor.
- Central Austin and Downtown — Riverside runs toward Downtown and East Cesar Chavez.
Questions people ask
Should I use my warranty before calling a technician?
If the appliance is still under warranty and the problem is covered, use it first. Paying for repairs elsewhere can affect coverage.
Do you cover Onion Creek?
Onion Creek falls within 78747, which is in our list. Enter your ZIP in the form to confirm.
Do you serve addresses near the airport?
ZIP codes 78719 and 78742 are included. Some addresses are outside city limits, so confirm by ZIP.
Who pays for a repair in a rental?
That depends on your lease and local law. Check with your landlord before arranging a visit.
Does the City pick up an old refrigerator in Southeast Austin?
City of Austin residential customers can schedule on-demand bulk collection. Refrigerant must be recovered before a refrigerator is scrapped under federal rules, so check the City's page for how it handles them.
How do I find my model and serial number for a warranty claim?
Look for a label inside the fresh-food compartment, on the door frame of a dishwasher or behind the kick plate of a range. A photo of the label is enough to start.
Is a builder's warranty the same as the appliance warranty?
No. A builder warranty covers the house, while a manufacturer warranty covers the appliance. Check both before you pay for a repair.
My new range is not heating. Who do I call first?
If it was installed in the last few weeks, call the installer or seller. Some manufacturers, such as Frigidaire, direct recent installs back to the installer.
Last updated October 31, 2026. This page offers general information to help you describe and understand a problem; it is not a diagnosis. Always follow your appliance manual and local safety rules.